Currently, we only ship within Australia. We are actively working on expanding our shipping options to include international destinations.

We charge flat $13.20 for Standard Shipping and $16.95 for Express Shipping on all orders below $500.
We offer Free Express Shipping on order over $500 Australia wide. You can view the shipping costs during the checkout process before completing your purchase.

Once your order is shipped, you will receive a confirmation email with a tracking number. Simply use this tracking number on the courier's website to monitor the status and location of your package.

Delivery times vary based on your location and the shipping method selected during checkout. Typically, orders are processed and dispatched within 1-2 business days, with standard shipping within Australia taking 2-7 business days.

If you're not available to receive the package, the courier will typically leave a delivery notification with instructions on how to reschedule delivery or pick up the package from a local depot. Follow the provided instructions promptly to avoid any delays.

If your order is marked as delivered but you haven't received it, check with neighbors or household members. If the package is still not located, contact our customer support team, and we'll assist you in resolving the issue with the courier.

In the rare event that your order arrives damaged or is incorrect, please contact our customer support team immediately. Provide details and, if possible, include photos of the damage. We will work to resolve the issue and ensure you receive the correct items promptly.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

We provide a standard 1 Year warranty on all our Spare Parts.

Our warranty typically covers defects in materials and workmanship but does not extend to accidental damage.